FAQ
Shopping Information
Sehr El Masa is a fragrance brand that draws inspiration from the rich scent traditions of the Middle East, blended with modern creative flair. The name symbolizes transformation—just as water can become gold, raw ingredients are turned into captivating fragrances, and memories become meaningful stories.
Our curated collections, often referred to as the “Fragrance Library,” invite you to explore unique scent worlds, each telling its own story and designed to enhance your daily experiences.
At Sehr El Masa, we believe that fragrance is a form of self-expression. Our diverse range of scents is crafted to suit every mood, season, and occasion. With new releases introduced almost monthly, we keep our collection fresh, innovative, and full of possibilities.
Yes, you can make purchases as a guest without creating an account. However, creating an account allows you to save your shipping information, track your orders, and access exclusive offers.
Home delivery or pick-up is available. Delivery time and fees may vary. For more details, refer to the shipping and delivery policy on the website.
Customer service is available Sunday to Thursday from 9:00 AM to 6:00 PM. Fridays and Saturdays are off. You can contact them via WhatsApp or a hotline at +20 10 50994092.
You will receive a confirmation email immediately. Shipping and delivery usually take 3 to 4 working days, according to the shipping & delivery policy.
Discount codes can only be used once. Common reasons for failure include:
Code has expired
Applied to non-eligible products
Minimum order amount not met
Use the code only when you are ready to complete your purchase.
If your confirmation email is missing, check your spam/junk folder. Also, ensure your email was entered correctly. Sometimes delays can happen during high-traffic periods.
You’ll receive a confirmation email with details of your order and shipping info. Please double-check this information to avoid delays.
After your order is confirmed, new items can’t be added. Contact customer service to assist with adding products.
Payment Information
Accepted payment options include:
- Cash on Delivery
- Visa / Mastercard
- Digital Wallets
- Paymob
Payment is charged once your order is confirmed, whether you’re using a credit or debit card.
Once a purchase is approved, payment details cannot be changed via the website. You can contact customer care through+20 10 50994092.
Order Returns
Products can be refunded or exchanged if returned unused and in their original packaging within 14 days of receiving the order. Refer to the exchange and refund policy for more details.
Orders may be canceled for the following reasons:
You requested a cancellation
Delivery couldn’t be completed
Payment was not successful
The order was not collected in time
Refunds are issued via e-wallets within 7 working days after returning the product, provided it is in original condition and unused.